Receptionist

Haverhill, MA
Part Time
Whittier Rehabilitation Hospital Bradford
Mid Level
Receptionist - Whittier Rehab Hospital - Bradford 
Per Diem, all shifts
Pay Rate: $18.00 per hours

DUTIES:  The duties listed have been broken into the categories of “ESSENTIAL” and “NON-ESSENTIAL” functions for the purpose of evaluating an individual with a disability’s qualification for the position.  This section of the job description identifies all duties important in accomplishing the purpose of this position.


ESSENTIAL FUNCTIONS:
  1. Operate telephone switchboard, route calls, convey messages and provide information to callers as appropriate and as authorized.
  2.  Greet and direct visitors, ensure that all visitors and vendors sign in the visitor/vendor log. Issue identification badges and collect badges as individuals leave the premises. 
  3.  Maintain a current listing of all in-house patients.  Insure that only authorized patient and/or business information is given to visitors and callers.
  4. Performs other duties as assigned by the Coordinator of Reception Services and as requested by various departments (i.e. typing, collating, sorting, preparing mailings, etc.).
  5. Maintain neat and organized workstation.
  6. Provides coverage for Lead Receptionist on an as needed basis.

GENERAL PERFORMANCE STANDARDS:
  1. Adheres to the policies adopted by this hospital.
  2. Complies with all hospital safety and health regulations including emergency management procedure and annual safety re-orientation.
  3. Treats patients, their families, visitors, and other staff members with respect, courtesy and compassion.
  4. Demonstrates teamwork by possessing a considerate, friendly, and constructive attitude, and by the ability to work openly and honestly with other staff members with flexibility, support, and cooperation.
  5. Sets goals and demonstrates action toward self-improvement.
  6. Utilizes appropriate means of communication.
  7. Exhibits responsible work behaviors by demonstrating reliability, punctuality and dependability.
  8. Wears clothing appropriate for the work being performed.
  9. Performs assigned work tasks efficiently.
  10. Maintains work place and work area cleanliness and orderliness.
  11. Refrains from behavior or conduct deemed offensive, or undesirable, or which is subject to disciplinary action.
  12. Reflects positive image to the community.
  13. Demonstrates knowledge and understanding of the impact of disability upon an individual’s, as well as families’ physical, emotional, social, economic and vocational status, taking into consideration age-related issues, and developmental levels over the life span (i.e. the adolescents’ need to develop their own identity, and cope with life changes; and the geriatrics’ need to maintain their integrity and independence, and adjust to the physiological aspects of aging), and meets the competency requirements for the population served (adolescents through geriatric), as applicable to the job description.

NON-ESSENTIAL:
  1. Provide photocopying services for various departments on an as-needed basis.
  2. Organize materials to be copied, noting date required. Copy all material submitted in a timely manner.
  3. Deliver finished copied product to the appropriate department.
  4. The above statement reflects the general duties considered necessary to describe the functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.
PREREQUISITES:
  1. Knowledge of growth and development across the life span.
  2. Previous switchboard experience preferred.
  3. Basic computer skills, typing.
  4. Ability to communicate in an efficient and pleasant manner.
  5. Must be able to maintain composure under extremely busy circumstances.
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